Information Technology Support Intern
JOB OBJECTIVE: The Information Technology Support Intern will provide direct technical assistance and support to MDHA employees for network, hardware and software issues. Duties include installing and maintaining computer systems including software and hardware on desktops and laptops, resolving internet and network access issues (both wired and wireless), providing network printer support, meeting with staff to provide one-on-one technical assistance as needed/requested, providing training to staff on software and hardware use, determining causes of computer/software/network malfunctions through evaluation and testing and resolution via modifications, repair, or external support assistance.
REQUIREMENTS: Completed two years of college education with a major in Computer Science or a related area; knowledge of PC hardware components and desktop operating systems.
ESSENTIAL JOB DUTIES:
- Respond to user requests for service, troubleshoot problems and help develop solutions;
- Support PC hardware components, desktop operating system software, and application software;
- Perform minor repairs to equipment and arrange for other servicing needs;
- Monitor antivirus software and updates and repair computers infected with spyware, adware and/or viruses;
- Monitor backup systems and procedures to ensure data security;
- Record activities, solutions and other responses to request for service;
- Assist in maintaining inventory records and documentation for equipment;
- Consult with vendors, perform research and evaluate products to assist in the selection and purchase of equipment and installation or upgrade of systems;
- Assist users in determining appropriate software solutions to meet needs;
- Develop and provide user training for basic hardware and software use;
- Provide backup technical support for network including router, firewall, and wireless access point;
- Maintains open communication and positive working relationship with staff;
- Perform other duties/projects as assigned.
EQUIPMENT USED: Personal computers running Microsoft Windows Professional, Microsoft Windows Server, and related peripherals, duplicating machine, diagnostic tools, general office equipment and automobile.
SUPERVISION EXERCISED: None
ABILITIES REQUIRED: Ability to provide customer service, solid analytical skills, ability to work well in a team environment; excellent oral and written communications skills and the ability to work under minimal supervision. Applicants must have experience with Microsoft Products in a technical support environment; experience with Windows 8 is a plus; must also have experience supporting recent versions of Microsoft Office Applications, including XP, 2003 and 2010; experience with networking technologies and printer support is preferred. Ability to perform work with or without an accommodation that requires sitting, standing, and walking, dexterity of hands and clarity of vision, speech and hearing and powers of observation; other physical duties as required.
LICENSES REQUIRED: Valid Driver’s License.
REQUIREMENTS: Completed two years of college education with a major in Computer Science or a related area; knowledge of PC hardware components and desktop operating systems.
ESSENTIAL JOB DUTIES:
- Respond to user requests for service, troubleshoot problems and help develop solutions;
- Support PC hardware components, desktop operating system software, and application software;
- Perform minor repairs to equipment and arrange for other servicing needs;
- Monitor antivirus software and updates and repair computers infected with spyware, adware and/or viruses;
- Monitor backup systems and procedures to ensure data security;
- Record activities, solutions and other responses to request for service;
- Assist in maintaining inventory records and documentation for equipment;
- Consult with vendors, perform research and evaluate products to assist in the selection and purchase of equipment and installation or upgrade of systems;
- Assist users in determining appropriate software solutions to meet needs;
- Develop and provide user training for basic hardware and software use;
- Provide backup technical support for network including router, firewall, and wireless access point;
- Maintains open communication and positive working relationship with staff;
- Perform other duties/projects as assigned.
EQUIPMENT USED: Personal computers running Microsoft Windows Professional, Microsoft Windows Server, and related peripherals, duplicating machine, diagnostic tools, general office equipment and automobile.
SUPERVISION EXERCISED: None
ABILITIES REQUIRED: Ability to provide customer service, solid analytical skills, ability to work well in a team environment; excellent oral and written communications skills and the ability to work under minimal supervision. Applicants must have experience with Microsoft Products in a technical support environment; experience with Windows 8 is a plus; must also have experience supporting recent versions of Microsoft Office Applications, including XP, 2003 and 2010; experience with networking technologies and printer support is preferred. Ability to perform work with or without an accommodation that requires sitting, standing, and walking, dexterity of hands and clarity of vision, speech and hearing and powers of observation; other physical duties as required.
LICENSES REQUIRED: Valid Driver’s License.